• Help Desk / Support

  • Businesses all over the Houston area and beyond have become dependent on technology. Your business doesn’t have to be a huge corporation with racks full of servers. Even small businesses with a handful of desktop computers are now relying on the power of technology to help them with their day to day tasks, and one simple desktop problem can bring the entire business to a stand still. It only takes a few minutes of downtime to cause irreversible damage.

    Don't lose employee productivity with down computers

    The moment a desktop goes down, employees automatically assume its break time. Productivity goes right out the window. Low productivity equals low profits for your business. In worst case scenarios, you may even lose a client or two. Small businesses simply can’t afford to lose clients over desktop issues like this. The City Tech Group IT & desktop support in the Greater Houston area can help.

    It can be difficult to find a company that provides reliable IT or on-call type desktop support at an affordable price. There are plenty of companies offering this type of service, but most of them can’t even manage their own desktop environment, let alone yours. Our commitment to you is a 40% reduction on time spent providing maintenance and troubleshooting to typical and all too common desktop problems. Keep in mind, this 40% reduction is an average. In many cases, the reduction in maintenance and troubleshooting is much higher.

  • The Power of Remote Desktop Management

    Before our remote management and monitoring software was in place, technicians spent hours each and every day helping customers with simple desktop issues. Businesses saw more downtime due to longer wait times. A technician would have to be notified, then they would need to schedule an on-site appointment. It may be days before the problem is resolved. This does not happen with our remote desktop support services.

    Our monitoring software will often notify one of our highly trained desktop support technicians before the client even knows the problem exists. The desktop support technician logs into the system, corrects the problem and logs out. This entire process takes less a few minutes to complete.

    The point being, with advanced technology and cloud computing or remote help desk support, we can help you and your employees expediently. This type of technology allows us to assist you without having to travel, get through traffic or flooding roads and the like in order to help you at your time of immediate need. Your clients are important to you... but also to us. Our office is located in the Greater Houston area, but our reach is endless.

  • Help Desk Service

    Our Remote Helpdesk Support solution gives us the ability to deliver instant, on-demand support worldwide to customers utilizing ANY internet connection. Because we utilize a fully interactive support application, we can provide real-time training with total Voice over Internet Protocol (VoIP) to all clients; regardless of the operating system that the client may be using. We can implement managed IT services to provide you with all of the advantages of an in-house Information Technology Department without the high costs. Our team of managed computer services engineers and support staff will proactively manage your critical network systems and quickly address any needs you have, giving you the time and energy to focus on getting new prospects, closing sales, improving customer relationships and finding new sources of profit.

  • The City Tech Group's Added Value

    If you aren't yet sold on the huge value that we bring to the table in resources for your company, take a look at some of these extra value-added systems we have in place for our customers, whether you are in the Greater Houston area or beyond!

    • Increased System Uptime – Our proactive maintenance ensure your systems are at peak performance all the time - we ensure your systems are working so your employees can work and your business can stay online 24/7
    • Unlimited Phone Support – Call us if you have an IT issue - there isn't a limit on the number of calls we can accept, we are your go to resource and you get a live person, in the US
    • Offsite Backup and Retention – Guaranteed Data Backup - this is located offsite in case your site gets destroyed like in a fire or flood, so you don't lose your data
    • Anti-Virus Maintenance – Protect your assets from virus and malware - technology is always changing, we stay on top of new computer viruses so you don't have to.
    • Remote Control Support – We can troubleshoot our client’s computer issue’s no matter where the client is; office, on the road, or at home - this makes our job easier as well as yours and keeps your business running all the time.

     

    The City Tech Group aims to be your go to resource for your networking, cloud computing, IT consulting or our help desk support. We stay on top of technology so you don't have to. Should you have any questions about the services we offer, please contact us at (281) 898-7221. We look forward to speaking with you and keeping your business safe, secure, backed-up and technology trouble free.