Our Information Technology (IT) services (network solutions, cloud computing, help desk, IT consulting) and knowledge allow us to monitor our clients' computer systems from a remote location for potential problems. In many instances we are notified, locate and fix problems before our clients know they even exist. All of this happens remotely. There is no down time, no waiting for the 'IT guy' to get to the office or be available and there are no inconvenient office visits that interrupt the daily flow of your business. Over 90% of all IT problems can be solved remotely, but only if you choose The City Tech Group IT solutions for your Greater Houston business.
We understand that we don't manage time so we manage our use of time.
We will listen to the problem and customize a solution that fits the need.
Our approach is that customer service is not a department; it's everyone's job.
With us, higher quality service is not a direct correlation to higher prices.
About The City Technology Group
The City Technology Group is a Managed IT Services company that provides a complete interactive tech environment for our clients to stay up to date with current technology information. Our systems also allow our clients to interact with our highly qualified technology professionals in real time and with the click of their mouse.
The City Technology Group was started in 2007 after it was recognized that there was a need to provide affordable information technology support to small and medium sized businesses that were on a limited budget. The City Technology Group operates a Managed Services Provider module.
A managed services provider (MSP), is typically an Information Technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they (not the client) determine that the services are needed. MSPs bill an upfront setup or transition and an ongoing flat or near-fixed monthly fee, which benefits their clients by providing them with predictable IT and network support costs.
The City Technology Group aims to incorporate all the current IT standardized best practice processes to ensure reliable IT services for our company and our clients. Our goal is to exceed client expectations while streamlining computer efficiency. Ninety percent of all computer, network or server issues can be resolved via remote access. Our technicians consistently improve client computer system’s productivity by proactively maintaining the computer environment’s health. Our NOC (Network Operations Center) monitors and maintains our clients entire computing infrastructure 24/7, 365 days per year and responds within minutes to resolve any problems —many times before the client even realizes that there is an issue.
Although IT Managers should worry about data security and the preservation of the organization’s intellectual property, it is imperative that they also demonstrate that they understand IT and its full capabilities. Allow The City Technology Group to perform the function of Chief Technology Officer for your organization. We believe that no organization should be held back by the limitations of a technology budget. Our team of information technology professionals are at the forefront of knowledge in the IT arena. We are abreast of the latest technologies and utilize the most current industry best practices and standards.
Areas of Expertise
Desktop and server support complete with 24/7 monitoring and configuration management