• How Do I....

  • This article is for people who have an Office 365 for business subscription. You must be a Global Admin or Billing Admin to do the steps described in this article. If you need help interpreting the charges you see on your bill, see Understand your invoice for a detailed walk through. Not an [...]

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    Cancel Follow these steps for all Microsoft subscriptions and trial subscriptions, including Xbox Live and Office 365. You may cancel a subscription and get a refund within 30 days of purchase, or within 30 days of initial purchase for a recurring subscription. Go [...]

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    If the payment system is giving you trouble, there are a few things to check before you contact Support. I'm having trouble adding or updating a payment option If you're having trouble adding or updating a payment option when you're signed in ataccount.microsoft.com/billing/payments, here are[...]

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    View your Microsoft Store order history View your Microsoft Store order history online or on your Xbox One console. You'll see purchases for things like apps, games, and subscriptions, such as Office 365 and Xbox Live. Online You can see every order you’ve [...]

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    When you see unexpected charges from MSbill.info or bill.ms.net in a monthly statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Before seeking further info or help, take these steps to compare the unexpected charges[...]

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    How to change your Microsoft subscription payment method and options Subscriptions with recurring billing You can change how you pay for a Microsoft subscription with recurring billing any time unless your payment is past due. Sign in to your Services and [...]

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    If you purchased an Office 365 subscription through a third party retailer such as Apple or Best Buy, contact them directly for managing your subscription and billing. If you're looking for help managing your Microsoft subscription like how to cancel it, or change your payment info, see [...]

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    Add a payment method Online:  Sign in to your Payment options with your Microsoft account. Select Add payment option. Fill in the required fields, then select Next. If you don't see any more prompts, you're done. On Xbox One: Sign in to the Microsoft account [...]

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    Subscriptions with recurring billing You can change how you pay for a Microsoft subscription with recurring billing any time unless your payment is past due. Sign in to your Services and subscriptions with your Microsoft account. If you have more than one Microsoft account, [...]

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    If you're trying to sign in to Office with your Microsoft account, you may get a message asking you for parental permission or to verify your age. For more information about why you're seeing this and how to resolve it, see Parental consent and Microsoft child accounts. Are you an adult [...]

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