Payton Castle has been with the City Technology Group since 2021. Payton came to our team equipped with various Microsoft and CompTIA certification that prepared him for our fast paced client support business model. With Payton's previous field client support experience and training, Payton has proven his ability to perform the following daily tasks:
- Responding to customer queries, complaints, and requests via phone, email, or chat.
- Assisting customers with product setup and resolving any technical issues they might experience.
- Following up with customers to ensure that reported technical difficulties have been resolved.
- Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
- Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
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