General Purpose Desktop Support Technician provides user client support on The City Technology Group, LLC client computer, applications, and platforms. Desktop Support Technicians will troubleshoot technical issues and advise on the appropriate action. The City Technology Group is a very dynamic and progressive IT Support and Engineering firm. We take pride in our ability to solve customer technical issues with a compassionate approach.
Tasks and Responsibilities for Desktop Support Technicians
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Stay current with system information, changes and updates
- Technician is required to come equipped with a standard PC repair tool kit, basic CAT5/CAT6 cable tester, twisted pair punch down and a cable fishing tool.
Education and Experience
The Desktop Support Technician is sometimes the first level of response to customer support requests. In order for the clients experience to be as comfortable as possible we requires the following:
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Related experience and training. Industry standard certifications to include CompTIA A+ and Network + preferred. AAS in a computer related competency preferred.
- Knowledge of CAT5e and CAT6 termination at B standard for RJ-45 and patch panel.
- Experience with cabling pulling point to point through standard false ceiling and end to end termination and testing.
Key Competencies
- Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solving
- Adaptability
- Planning and organizing
- Attention to detail
Benefits
The City Technology Group offers complete ongoing training and support to our all support personnel. Your success is our success.
How To Apply
If you are interested in a career and not a job, The City Technology Group could be a place for you. We are a service company that takes pride in the services we offer. We have a unique skill set in a wide variety of technologies and stamina to leave no issue unsolved. Visit our website at https://citytechgrp.com for more information about us. Click below to open our fillable PDF Employment Application. Complete the application to include a signature, fill out the form below and attach the application to the submission.
Pay: $16.75 DOE
Schedule
Monday to Friday 8a-5p and some afternoons may be required.