Open and use a shared mailbox in Outlook Web App

Shared Mailbox in Outlook Web makes it easy to access mailboxes without adding them to Outlook Desktop. There are situations when you have setup a shared mailbox in your organization. For various reasons you will want or need to open a Shared Mailbox in Outlook Web App (OWA) or in Outlook for desktop. As you may know, a shared mailbox “offers” a central email address (e.g. “”). This account can be used by members of a group to reply to emails from the next available member of the group. Additionally, by using a shaded mailbox the members of the group can share the same contact list and a calendar to create and share their appointments.

If these circumstances fit a need for you and your group then continue reading to understand how to access the mailbox via Outlook Web App. If you are new to Outlook Web App then please visit the Microsoft Office page for a quick How-To guide.

Opening a shared mailbox in Outlook Web App
OWA Opening a shared mailbox in Outlook Web Access
  1. Sign in to your account in Outlook Web App.
  2. On the Outlook Web App navigation bar, select your name. A list appears.
  3. Select Open another mailbox.
  4. Type the email address of the other mailbox that you want to open and then select Open. Or, start typing and then select Search contacts and directory to find the mailbox you want to open. Select the shared mailbox you want to open, and then select Open. Another Outlook Web App session opens in a separate window, allowing access to the other mailbox.

If you are having issues with this How-To guide to for opening a shared mailbox in outlook web app then contact our Helpdesk Support Service. Our technical staff will be more than happy to assist you.

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