On-site IT support is critical for businesses interested in keeping their offices running smoothly day after day with minimal interruption. Businesses depend on technology to run their companies more than ever, so they need an IT support team that’s accessible and able to solve any computer problem.
What exactly is onsite IT support? Simply put, it is a managed IT service provider that has an existing network of technicians that can support localized IT challenges and helps manage different areas of an organization’s IT solution, including break/fix support, assistance with special IT projects, cabling, and more.
There are several benefits to outsourcing some or all your IT solution, and in this blog post, we will cover just a few advantages of onsite IT support and how it can help your business succeed.
Benefits if managed IT support include
Enhancing customer support and competitive advantage. Having IT support allows your company to protect against downtime when IT systems are unavailable to use and cyberattacks without paying for an in-house IT team.
Taking a mental load off your team. Small and big businesses alike use multiple software platforms to handle their operations. By hiring IT support, you’ll be able to reap the benefits of experienced professionals knowledgeable about different platforms.
Taking care of IT maintenance. Hardware and software maintenance is vital for keeping cybersecurity up to date in your organization. Maintenance is difficult for busy smaller organizations without IT support or big organizations with understaffed in-house IT teams. These routine tasks include:
- Updating software and patches
- Maintaining configuration standards
- Analyzing audit logs
- Solving root issues and problems
Small to medium-sized businesses would benefit from hiring a provider who acts as an IT director with the expertise to plan and execute root cause analysis. Your provider will be able to get into the nitty-gritty of what IT compliance standards and main cybersecurity problems affect your organization.
City Technology Group can provide any small to medium-sized business with powerful and affordable enterprise managed IT support solutions. For the same price as one in-house IT professional, you can get a team of experts. Whether you have a small business without an IT department or a large one with an overloaded IT team, City Technology Group can handle support work, allowing your employees to focus on essential operational and profitable tasks while improving important IT processes. Contact our office for a free consultation.